Dear Clients, 

Events such as Sandy are dramatic reminders of how devastating and disruptive natural disasters can be for all of us, both personally and professionally. As a firm, we are very fortunate to communicate that Aon colleagues and their families made it through the storm safe and sound. It is our sincere hope that each of you can say the same.

Sandy was an unprecedented event in the area it impacted, with the storm surge exceeding historical highs in Manhattan. As utilities and civil infrastructure work to regain full strength, many clients and colleagues who live on the East Coast continue to find themselves dealing with inconsistent communication due to loss of power, internet, and cellular services.

Consistent communication is critical at this stage. To ensure clients have access to the expertise and resources they need, Aon has launched a two-facet strategy.

First, colleagues are reaching out to clients proactively to ensure contact is made and to discuss any appropriate resources that might be needed.

Second, the Aon Situation Room (www.aon.com/situationroom) is fully functional, including a 24/7 Client Hotline – 1.866.283.7122 – that will directly connect you to Aon client executives, brokers and claims experts.

In addition to the communication outreach, we have published an updated Aon Claims Preparation Manual that is a valuable resource as you begin to assess your loss. This document can be found here.

Lastly, as you work through your business situations, there are a couple tactical actions to remember that will greatly help in the claims process.
1. Start the recovery process. The most important first step for your organization is getting your business back up and running.
2. Document all potential loss points with photos or video or both. It is important to be able to demonstrate the full impact of Sandy as time passes.
3. Keep receipts for items purchased during the recovery process.

While these steps may seem overly tactical they have proven invaluable when seeking recoveries from your insurers.

We are ready and eager to help. I encourage each of you to make full use of all Aon resources during this challenging time.

Best Regards,

Tom Fitzgerald
CEO of Aon Risk Solutions' U.S. Retail operations

www.aon.com/situationroom