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Aon Media Center

Aon Benefits SolutionsTM a Canadian pioneer in modern HR solutions for SME
Firm's latest practice offers small and mid-size organizations solutions that move with employers/employees and last for a lifetime
Toronto
NYSE: AON

TORONTO (May 3, 2010) – Aon Consulting Canada is pleased to lead the way in a new era of Human Resources solutions that demands a certain type of flexibility and agility never before seen in today's SME market through its newly minted practice, Aon Benefits SolutionsTM.

Aon Benefits SolutionsTM has developed an implemented approach that pre-tests products, services and pre-qualifies market access for the delivery of health, retirement and lifestyle needs of employers and their employees.

"We believe we've brought the best of Aon's knowledge to formulate thoroughly modern solutions that many SME employers have wanted for quite some time," notes Laura Mensch, senior vice president and national practice lead, "We are confident that we have built solutions that are only available through Aon Benefits SolutionsTM and are excited to share with employers the powerful combination of traditional elements with contemporary features that move with them."

Ready-to-Implement Solutions
The practice offers a distinct solutions approach to affordable and scalable group benefit programs for all insurance, retirement and lifestyle needs, underpinned by the following key elements:
Competitiveness – Immediate understanding of how to align people objectives with business goals, thereby, achieving financial sustainability to employee benefits
Portability – Ability to have coverage move with the employee through out their career (with same or other employer) – talent mobility advantage
Simplicity – Ready to implement innovation that supports human resources team

In addition, rounding out a truly compelling value proposition, the following Aon core offerings are embedded in every solution:
• Aon's Client Promise
• Aon ResolutionTM

Simplification
Aon Benefits Solutions' service support center is available across all time zones with personal administrators ready to assist clients with any query. The practice is meant to be an extension of the client and will be the client's administration resource for claims, enrolment and funding transactions to problem solve whatever benefits matter is on their mind.

Commitment to regularly communicating relevant news and answering questions that matter to clients most are key components to Aon Benefits Solutions simplified approach. The goal is to ensure clients are prepared to manage ongoing change with tools that will keep a pulse on how solid and well their benefits plan is doing against outside influences in the market. These tools include:
• investment monitoring
• decision support tools
• a monthly service report card
• claims processing
and much much more.
 
Aon's Client Promise
Aon Consulting's customer service excellence philosophy is rooted in its Client Promise: a guarantee that at every step of the delivery cycle every client experience will be exceptional. In addition to monitoring, measuring and reporting on the state of clients' plans, Aon Benefits SolutionsTM offers peace of mind through Aon ResolutionTM, the firm's acting Ombudsman Office and a separate entity from its practices. The office directly assists with employee benefits outsourcing service issues brought forward by clients' employees in two ways:
Issues Resolution: investigating complaints on services which are escalated to the office and working with appropriate practices towards obtaining resolution(s).
Service Level Monitor: reviewing performance service levels nationally for all outsourcing services to ensure compliance with service levels and where necessary, make recommendations to improve levels.

To date, no other Canadian HR solutions provider offers the level and quality of client attention that matches Aon ResolutionTM — this offering exists to secure complete client satisfaction and earn their ultimate stamp of approval.

Solutions that Work for Life
Portability is a luxury that is rare in today's benefits program. Aon Benefits SolutionsTM understands the need for benefits that move with employees as they go through life changes. Our solution offers secure portability of employee health and retirement benefits should they end up taking an unforeseen leave of absence.

Advanced exit-strategies uniquely built within Aon Benefits Solutions' product and service suites easily scale to employees' individual needs, maintain their group benefits coverage and avoid frustrating medical evidence of insurability. Aon Benefits SolutionsTM also offers access to additional lifestyle benefits that will support their individual career movements.

 

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About Aon Consulting Canada
Aon Consulting is one of Canada's leading integrated human capital consulting and outsourcing firms. Fueled by the ideas and best practices of 36,000 colleagues in 120 countries, our 800+ Canadian professionals in 12 offices coast-to-coast offer benefits, talent management and rewards strategies and solutions to help clients attract, retain and develop world-class talent. Driven by inspired and independent thinking, Aon Consulting is committed to delivering innovative and personalized business solutions with tangible value to help clients shape their organization into the workplace of the future. For more information, visit http://aon.ca.

About Aon Consulting
Aon Consulting is among the top global human capital consulting firms, with 2008 revenues of $1.358 billion and more than 6,300 professionals in 229 offices worldwide. Aon Consulting works with organizations to improve business performance and shape the workplace of the future through employee benefits, talent management and rewards strategies and solutions. Aon Consulting was named the best employee benefit consulting firm by the readers of Business Insurance magazine in 2006, 2007, 2008 and 2009. For more information on Aon, please visit www.aon.mediaroom.com.

About Aon
Aon Corporation (NYSE:AOC) is the leading global provider of risk management services, insurance and reinsurance brokerage, and human capital consulting. Through its more than 37,000 colleagues worldwide, Aon readily delivers distinctive client value via innovative and effective risk management and workforce productivity solutions. Aon's industry-leading global resources and technical expertise are delivered locally through more than 500 offices in more than 120 countries. Named the world's best broker by Euromoney magazine's 2008 and 2009 Insurance Survey, Aon also ranked highest on Business Insurance's listing of the world's largest insurance brokers based on commercial retail, wholesale, reinsurance and personal lines brokerage revenues in 2008. A.M. Best deemed Aon the number one insurance broker based on brokerage revenues in 2007 and 2008, and Aon was voted best insurance intermediary, best reinsurance intermediary and best employee benefits consulting firm in 2007, 2008 and 2009 by the readers of Business Insurance.For more information on Aon, log onto http://www.aon.com.
 
Media Contact
Autom Tagsa
416-542-5659
autom.tagsa@aon.ca

 



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