DUBLIN, Jan. 26, 2026 - Aon plc (NYSE: AON), a leading global professional services firm, today announced a collaboration with DataRobot that will explore ways to improve Aon client onboarding and servicing workflows using agentic AI.

Aon intends to leverage the DataRobot Agent Workforce Platform and its autonomous, reasoning-based agents across selected parts of the insurance lifecycle, including client onboarding and day-to-day servicing. This collaboration will help accelerate the firm’s use of agent-driven processes — where AI could execute routine decisions while colleagues remain firmly in the loop for oversight and validation.

“Aon is investing in AI-focused technology to create meaningful improvements in how our clients engage with our firm and make decisions about their risk and people issues,” said Mindy Simon, chief operating officer of Aon. “Our collaboration with DataRobot is an important part of that strategy. By thoughtfully introducing AI agents into onboarding and servicing workflows, we aim to help clients experience faster turnaround times, increased consistency and greater transparency — all while maintaining our personal relationships and deep industry expertise that define Aon.”

The initiative is initially focused on enhancing two key workflows that are essential to delivering value for clients. For onboarding, the goal is to consolidate historic documents, binders and policy information to accelerate new placements and renewals. For servicing, efforts will center on streamlining certificate generation, ensuring timely invoice processing and enabling auto ID card issuance.

“The insurance industry is rethinking how work gets done — not just to eliminate manual friction, but to deliver a better, more personalized customer experience,” said Debanjan Saha, CEO of DataRobot. “Powered by the DataRobot Agent Workforce Platform, Aon plans to deploy AI Agents across documentation, servicing and other back-office workflows. Aon aims to accelerate service and elevate the client experience — a bold, strategic shift that shows how AI can modernize core operations and strengthen service delivery in a complex industry. It underscores Aon’s leadership in embracing AI as a lever for transformation and setting a new standard for innovation across the sector.”

This collaboration reflects Aon’s ongoing commitment to innovation and responsible AI principles, ensuring thoughtful deployment with human oversight and governance embedded throughout to enhance the client experience. Aon’s clients have already tested components of these always-on AI-enabled features for more than a year, validating their impact on decision-making and workflow visibility. As these capabilities expand, Aon’s vision is to redefine how risk and people decisions are supported — creating a future where clients gain real-time insights, faster responsiveness and a more personalized experience, while AI agents handle complexity behind the scenes and colleagues focus on strategic advice.

About Aon
Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.

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About DataRobot
DataRobot empowers AI teams to deliver the agentic workforce of the future. Our platform enables organizations to create and scale AI agents that integrate directly with business processes—driving efficiency, transforming operations, and delivering real results. With built-in governance and safeguards, we help enterprises deploy AI securely and confidently. For more information, visit our website and connect with us on LinkedIn.

Media Contacts

Aon
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DataRobot
datarobot@methodcommunications.com