On May 25, Aon’s COO James Platt hosted the firm’s inaugural Tech Perspectives LIVE Event for insurers, leading a discussion about enhancing the client experience, improving loss ratios and boosting underwriting insights through technology. In the first panel discussion, “Driving operational efficiency with intelligent automation,” Farm Bureau’s Ann Balashaitis, VP Strategy, Planning, Data and Innovation; and Aon’s Patty Crawford, SVP, Process Excellence & CIO, addressed how industry leaders are tackling this crucial journey and presented three pitches offering solutions.

As insurers seek to enhance the customer experience and offer more at a lower cost, embracing technology is critical – but the journey can be complex. The session is available here.

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