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Hewitt's Total Benefit Administration Platform Delivers Annual Health Care Plan Enrollment for Nearly Six Million Participants
Percentage of Participants Enrolling Online Reaches Record High in 2009
Mar 2, 2010
Mar 2, 2010
9:27pm
Using the TBA backbone, Hewitt's Your Benefits Resources™ (YBR)2 portal handled an average of 4.4 million Internet page requests a day during the most recent annual enrollment season, with a single day peak of 9.6 million. In addition, Hewitt's call center managed more than 54,000 calls a day, peaking at nearly 140,000 participant calls in a single day.
"Our TBA platform is unsurpassed in its ability to handle this kind of volume, with consistent, accurate results for our plan sponsors and participants," says Kristi Savacool, senior vice president of large market benefits outsourcing at Hewitt Associates. "The robust platform provides the expert, scalable and secure experience that today's largest companies expect, combined with the flexibility and adaptability required to successfully deliver benefit programs in a fast-paced and constantly changing business environment."
Online Enrollment Reaches Record High
The 2009 enrollment season highlighted the increasing importance of robust online tools and support to assist employees in optimizing their benefits selection. Among those participants who actively signed up for their benefits, the vast majority (88 percent) did so online via YBR, up 12 percent from 2008. An overwhelming majority (90 percent) of those participants who enrolled online said YBR was "easy to navigate" and that they were "able to accomplish everything that they wanted to with their health benefits online."3 In addition, use of Hewitt's online decision-support tools, including health plan comparisons, cost estimators, and customized portal and guidance solutions, increased dramatically—by as much as 18 percentage points over 2008.
"Our goal is to help employees make confident and sound benefits decisions," explains Karen Frost, Hewitt's health and welfare outsourcing strategy leader. "Our YBR portal is designed to be a one-stop shop for enrollees, helping them understand their options so they can be smart consumers of health care. We take pride in the fact that our clients' employees are happy with our solution and the ease and speed with which they can use it to make those crucial health care decisions."
About Hewitt's Total Benefit Administration™ Platform
Hewitt's Total Benefit Administration™ (TBA) platform is the only proven benefits system with true integration across three distinct benefit services—defined benefit, defined contribution, and health and welfare—on a single platform. The integrated framework enables a consistent, reliable participant experience, and the ability to implement changes quickly and consistently across the platform. It offers the flexibility and innovation required to easily incorporate new technologies, make quick changes, and handle unique and custom demands to successfully deliver benefit programs in a fast-paced and constantly changing business environment. Today, more than 250 companies, including more than half of the FORTUNE 50 and FORTUNE 100, use Hewitt's TBA platform. It serves more than 20 million participants and handles more than 210 million transactions per year.
About Hewitt Associates
Hewitt Associates (NYSE: HEW) provides leading organizations around the world with expert human resources consulting and outsourcing solutions to help them anticipate and solve their most complex benefits, talent, and related financial challenges. Hewitt works with companies to design, implement, communicate, and administer a wide range of human resources, retirement, investment management, health care, compensation, and talent management strategies. With a history of exceptional client service since 1940, Hewitt has offices in more than 30 countries and employs approximately 23,000 associates who are helping make the world a better place to work. For more information, please visit www.hewitt.com.
Media Contacts:
, Hewitt Associates, (847) 883-1000
, Hewitt Associates, (847) 883-1000
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