CHICAGO, 30 March 2023 - Aon plc (NYSE: AON), a leading global professional services firm, today released the Ward’s Claims Customer Experience Superior Rating®, identifying companies that achieved outstanding claims experience in Personal Lines insurance for 2022.
Ward, a part of Aon that provides benchmarking and best practices for the insurance industry, recognizes the following companies for their superior service to their claims customers in 2022 as measured by the Aon ExperienceMonitor program:
• Farm Bureau Insurance of Michigan
• Nodak Insurance Company
• Pekin Insurance
• Penn National Insurance
• Virginia Farm Bureau Mutual Insurance Company
Jeff Rieder, partner, head of Ward Benchmarking, said: “Recognizing the importance of the personal lines claims experience, these companies have prioritized the customer in order to deliver the highest levels of service. Using Aon ExperienceMonitor, they’ve been able to measure customer experience, develop internal strategy, and build a customer-centric focus on personal lines claims handling. Their results, and this award, reflect the work they’ve done to deliver in very challenging times for the customer.”
Ward is a leading provider of benchmarking and best practices studies for the insurance industry. The team analyzes staff levels, compensation, business practices and expenses for all areas of company operations, and helps insurers to measure results compared to peer groups, optimize performance and improve profitability.
For more information on Ward’s services, please visit: https://ward.aon.com
Notes to Editors:
To be eligible for a ratng, insurance company claims customer survey results must be independently verified by the Aon Inpoint ExperienceMonitor application at the time of calculation. Companies must achieve a net promotor* score (NPS) of 50 or above in total personal lines claims customer survey responses received through the ExperienceMonitor program in the calendar year analyzed.
*Net Promoter, NPS and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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