Valley Oak Systems, Inc., a leading provider of insurance solutions, today announced that Keenan & Associates, a full service insurance brokerage firm, has implemented Valley Oak's iVOS as the claims solution for its third-party administrator (TPA) division. The iVOS "one-system" solution consolidates Keenan's various insurance lines -- including workers' compensation, disability, property, and liability claims -- onto a single platform for increased operational efficiency.

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"Within our TPA division, our innovative best practices have provided us with a competitive advantage in the market," said Paul Volkman, chief information officer at Keenan. "However, our legacy claims system was holding us back. Maintaining this antiquated platform was cost-prohibitive and required significant process workarounds. We selected iVOS because it had clear differentiators, including its browser-based platform, a comprehensive set of features, and ease of use."

iVOS offers a wide array of system capabilities to assist adjusters in processing claims, including diary, scheduling, document imaging, workflow management, and automation tools. iVOS is highly flexible and can be customized to meet an organization's specific claims-management needs. Clients essentially pick and choose the modules they need to service their unique workflow, processes, and business objectives.

"It's been a great opportunity to work with Keenan's claims service," said Randy Wheeler, founder and chief executive officer of Valley Oak Systems. "Their TPA has a strategic IT vision to leverage advanced technology to improve claims-handling efficiency and cost effectiveness, but its main goal is to continually enhance customer service. Toward these objectives, iVOS provides Keenan's clients with sophisticated online functionality, access to critical information in a timely fashion, and the benefit of sophisticated automation."

"Since implementing iVOS, we've streamlined our claims operation," said Volkman. "With our growth in the TPA arena, we handle a substantial volume of claims and significant adjuster caseload. iVOS helped to optimize workflow, particularly in our disability program. Using the system's workflow management tools, such as its business rules, we've reengineered and highly automated our processes. As a result, the efficiency of our disability management has increased dramatically. As our adjusters become more efficient and effective, they're able to handle more cases, while still providing an outstanding level of service."

About Keenan & Associates

Founded in 1972, Keenan has grown to be the 17th largest insurance broker in the United States. With a network of offices located throughout California and a staff of more than 600 insurance specialists, Keenan continuously provides superior insurance products, unparalleled service, and customized solutions to its clients. As a full service broker, Keenan has experienced exceptional growth, directly related to its concentration on meeting the risk management, employee benefits, workers' compensation and property and liability consulting and brokerage objectives of public entities, health care systems and high-tech firms.

About Valley Oak Systems, Inc.

Founded in 1994, Valley Oak Systems (http://www.valleyoak.com/), a unit of Aon Corporation, provides high quality software that enables clients to achieve outstanding efficiency and performance in insurance administration, including claims management, medical bill review, policy administration, case management, billing and events. Due to its client-focused approach, Valley Oak Systems has established itself as an industry leader in insurance solutions, and its comprehensive iVOS system was recognized for its business impact with the 2006 IASA Technology Achievement Award.

  Media Contact
  Cynthia Chow
  Valley Oak Systems
  925-242-4600
  cchow@valleyoak.com

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SOURCE: Valley Oak Systems, Inc.

CONTACT: Cynthia Chow of Valley Oak Systems, +1-925-242-4600,
cchow@valleyoak.com

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